Privacy Policy

Last updated: October 2026
 

O’Malley Books provides remote bookkeeping services to Australian small businesses. This policy explains how we collect, use and handle personal information when you visit our website, enquire about our services or become a client.
 

Information we collect

We may collect:

• Your name, email address, telephone number and business details.

• Information you provide about your bookkeeping needs.

• Records of our communications with you.

• Financial records and other information necessary to provide bookkeeping services, where you engage us.

• Technical information about your website visit, such as your IP address, browser, pages viewed and interactions with our website.
   

We generally collect information directly from you through our website, email, telephone, social media or Facebook and Instagram lead forms. With your authorisation, we may also receive information from your accounting software, accountant or other authorised representatives.

How we use your information
 

We use personal information to:

• Respond to enquiries and discuss whether our services suit your business.

• Prepare quotes, onboard clients and provide bookkeeping services.

• Communicate with you and manage our business relationship.

• Operate and improve our website and understand advertising performance.

• Meet applicable legal and record-keeping obligations.
   

Submitting an enquiry allows us to contact you about that enquiry. It does not automatically subscribe you to a newsletter. You can ask us to stop promotional communications at any time.
 

If you do not provide information we reasonably need, we may be unable to respond fully or provide the requested service.

When we share information

We do not sell your personal information.
 

We may share information with service providers that support our business, including website hosting, email, cloud storage and accounting software providers. We may also share information with your accountant or other representatives where you authorise us, or where disclosure is required or permitted by law.

Some technology providers may store or process information outside Australia. The locations depend on the provider and service used.

Cookies and website analytics

Our website may use cookies and similar technologies to operate, understand visitor activity and measure advertising effectiveness.

Where enabled, analytics and advertising tools may collect information about your device and website interactions. Third-party providers handle information under their own privacy policies.

You can manage cookies through your browser settings and any cookie controls available on our website. Disabling cookies may affect some website functions.

Keeping information secure

We take reasonable steps to protect personal information from misuse, loss and unauthorised access, modification or disclosure. Access is limited to people and service providers who need it for the purposes described in this policy.

No online system is completely secure. We retain information for as long as reasonably necessary to provide our services and meet applicable legal obligations, then take
reasonable steps to securely delete or de-identify it.

Access, corrections and complaints

You can contact us to request access to your personal information, ask for a correction or raise a privacy concern:

Email: hello@omalleybooks.com.au

We may need to verify your identity before providing access or making changes.

If you make a complaint, we will review it and aim to respond within 30 days. If more time is needed, we will let you know. Where applicable, you may also contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

Changes to this policy

We may update this policy as our services or practices change. The current version will be published on our website with the updated date.